Tschohl is dynamic, hard-hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. He will create an emotional buy-in using measurable data that CEO’s respond to. His books are especially recognized and esteemed by senior executives as the most powerful must-reads in Customer Service. John’s common sense message is built around his 45 years in speaking, designing training programs, and developing a high-performance workforce.

John has been featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from every corner of the world. John’s technology and books are in 11 languages, represented in over 45 countries, and 90 percent of Service Quality Institute’s business is international.

Topics

• The Service Strategy
• Relentless Service
• Creating A Highly Motivated Workforce
• The Power of Speed
• Nine Major Steps to Becoming Service Driven
• Master the Customers’ Name
• Building a Legendary Brand
• Don’t Hire Employees Who Hate Customers
• Training Leaders and Employees
• Service Recovery – Loyal for life
• International Role Models
• Empowerment

Selected Publications

• Moving Up, 2013
• Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less, 2005
• Achieving Excellence Through Customer Service, 2002
• – e-Service: Speed, Technology and Price Built Around Service, 2001